What is Personal Data?

1. your contact details like your name, passport or other identification numbers, contact numbers, address, email;
2. your personal details enabling us to evaluate and manage your client, employment or business relationship with us, e.g. your work experience, education, date of birth, bank details;
3. your personal details enabling us to analyse your situation, determine suitable strategies and execute respective action, e.g. family status, financial status, transaction history;
4. photos and videos of you from our events or office surveillances; and
5. information about your use of our services and website, including cookies and IP address.

We Keep Your Personal Data Confidential and Secure

Purposes for Collection, Use and Disclosure of Your Personal Data

1. any other purposes related to the above purposes.
2. maintaining records of our interactions with you, through telephone recordings, documentation (hard copy and electronic), and
3. internal reporting and analysis related to our business operations;
4. responding to your queries and requests and handling complaints;
5. updating you on developments in our services and special happenings;
6. evaluating your performance as our employee or business partner;
7. reporting to you as our client on your financial situation and our performance of our services to you;
8. managing commercial and financial risks, including preventing, detecting and investigating crime, including fraud and any form of financial crime;
9. assessing and processing any applications, requests and instructions for financial products and services offered by us and/or other financial institutions or product providers for you as our client;
10. analysing your financial situation and determining financial strategies and products suitable for you as our client;
11. evaluating your standing, resources and capabilities to enter or maintain a relationship with you as a client, employee, business partner or other;

How We May Collect Your Personal Data

1. when you submit your personal data to us for any other reason.
2. when you respond to our requests for additional personal data; or
3. when you access our website;
4. when you attend our events or enter our premises, we may take pictures or videos or you may be captured on our closed circuit television cameras surveillance;
5. when you communicate with us by email or telephone, your emails will be retained and we may monitor and/or record your voice calls to us;
6. when you interact with our employees, in particular with your Relationship Manager;
7. during our preliminary discussions with you to establish a new client relationship, enter into employment or for any other business relationship;

Who We May Disclose Your Personal Data to

1. our group companies including [Insert names of all companies in group] and any of their subsidiaries, parent companies, affiliates, associated entities and any of their branches and offices which may also include entities and activities overseas;
2. banks, financial institutions, credit card companies and their respective service providers;
3. companies providing services relating to insurance and/or reinsurance to us, and associations of insurance companies;
4. agents, contractors or third party service providers who provide services to us such as telecommunications, information technology, payment, data processing, storage and archival;
5. our professional advisers such as our auditors and lawyers; and
6. regulators and authorities.

How Long We Keep Your Personal Data For

Queries, Access/Correction Requests and Withdrawal of Consent

1. have queries about our data protection processes and practices;
2. wish to withdraw your consent to our collection, use or disclosure of your personal data;
3. wish to request access to and/or make corrections to your personal data in our possession or under our control; or